Shipping + Returns

Below are some frequently asked questions about general questions, shipping & returns. If you have any additional inquiries, please don't hesitate to contact us using our contact form for further assistance.


How long does it take to process and ship an order?

It takes approximately 3-5 business days to process and ship an order. Please note that the estimated delivery time may vary depending on your location and any unforeseen circumstances such as holidays or extreme weather conditions.

Can I track the status of my order?

Yes, you can track the status of your order. After your order has been processed and shipped, you'll receive an e-mail with a tracking number. This will allow you to see the real-time status and location of your package until it reaches your doorstep. If your order was shipped, but has not arrived on the estimated delivery date, please contact the shipping provider first for an update. If there is another issue, please email us.

What should I do if there is an issue with my order or delivery?

If you encounter any issues with your order or delivery, the appropriate steps to take depend on the status of your shipment.

If Your Order Has Already Shipped
If your order is already in transit and you need assistance, we recommend contacting the service carrier directly. They will have the most up-to-date information regarding your package's location and can address any specific concerns you may have. You can find the contact details of the service carrier in the shipping confirmation email or on their website. If the issue can't be resolved with the carrier, please let us know so we can help you.

If Your Order Has Not Yet Shipped
If your order has not yet been shipped or if you have general inquiries, please contact us directly by email. We will respond to your email within 2-3 business days. Your satisfaction is our priority, and we are committed to ensuring a smooth and pleasant shopping experience.

How fresh are your coffee beans when they are shipped?

Our commitment to quality extends to the freshness of our coffee beans. We take pride in shipping coffee beans that have been freshly roasted within the last week. This means that when you receive your order, you can expect the beans to be at their peak flavor and aroma. We believe in providing our customers with the best coffee experience possible, and freshness is a crucial aspect of that. By ensuring that our coffee beans are recently roasted, we strive to deliver exceptional taste and satisfaction with every sip.

Can I subscribe to receive regular coffee deliveries?

We aren't offering subscriptions at this time but will consider it for the future.


What is your return and refund policy?

Our food products are final sale and there are no refunds or exchanges. If your product arrived damaged, please reach out to us so we can help. Apparel, gear, and equipment can be refunded within 14 days.
Please contact us for help at

What should I do if there is an issue with my order or delivery?

If Your Order Arrived Damaged
If you received your order but it arrived damaged, please send your full name, phone number, email address, and order number, along with a description of the damage and a photo (if possible). We will then be able to better assist you and resolve the issue. We want to be sure you are satisfied with your Montague products


Are there any special promotions or discounts available?

If you are active duty, a first responder, or a veteran please contact us for a promo code. You can reach us through email at

Do you offer gift options or customizable packages?

We don't offer gift options yet, but will consider it for the holidays. However, you can purchase an e-gift card using this link. It will open a new tab in

How can I contact your customer support team for further assistance?

Please contact us at with any questions, concerns, feedback, or issues you have. We're happy to hear from you and want to ensure you're satisfied with your experience.